Merkato Pro provides marketplace catalog, ordering, account, credit, return, notification, and shopping-assistant services. Prices and availability are confirmed by the platform when an order is submitted.
Customers must keep account credentials private and provide accurate delivery information. An order is not delivered until its status is confirmed through Merkato Pro.
Credit eligibility, limits, and due dates are account-specific. Return requests are reviewed by an administrator and may require confirmation of quantity and condition.
When you sign in, Merkato Pro records activity in the app and website for customer service and service improvement: screens and products viewed, search length and result counts, cart changes, orders, returns, account actions, and estimated active time. Website records identify your customer account and are available to authorized administrators. Activity records exclude passwords, payment credentials, typed search text, and chat content. Reviews and AI conversations are stored separately when you submit them. We do not upload your phone contacts or SMS messages. AI provider credentials stay on the Merkato Pro server.
For account recovery, ordering questions, or deletion requests, contact Merkato Pro support.